IT Support Specialist Path
People starting an IT career: learn to support users, fix problems, and run the help desk.
4 stepsHands-on labsCapstone + portfolioA named role
Assessed work, a capstone and a verified credential
What the path adds
Membership covers foundation reading. A path is where the work is assessed and the credential is earned.
- Marked work
- Your written submissions are assessed against a rubric, not ticked off.
- Cumulative assessment
- One exam across the whole path, not a quiz per course.
- Capstone
- A final piece of real work, reviewed.
- Portfolio artefact
- Something you can put in front of a hiring manager.
- Verified credential
- A Professional Path Credential with a public verification page.
By the end, you can
What this path makes you able to do.
- Support users with hardware, software, and operating system basics
- Troubleshoot methodically and handle networking basics
- Run IT support operations: accounts, security, and escalation
A guided journey, not a pile of courses
The 4-step path.
- 1View course
IT Support Foundations
The help desk and the basics
- 2View course
Troubleshooting & Networking Basics
Methodical fixes and networking
- 3View course
IT Support Operations
Accounts, security, ITIL basics
Capstone: work an IT support queue
A set of resolved tickets with troubleshooting notes, documentation, and an escalation plan
Every path is backed by
Hands-on labs. A final exam & capstone. A real role.
You finish with a portfolio you can show, a cumulative exam, and the skills to land the IT Support Specialist role.
Not sure this is the one? Take the free fit and aptitude check first: twelve short questions, instant answer.