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Career PathsOutcome → IT Support Specialist

IT Support Specialist Path

People starting an IT career: learn to support users, fix problems, and run the help desk.

4 stepsHands-on labsCapstone + portfolioA named role
$950or 3× $317Start this path Not sure? Talk to us

Save $97 vs. courses separately

By the end, you can

What this path makes you able to do.

  • Support users with hardware, software, and operating system basics
  • Troubleshoot methodically and handle networking basics
  • Run IT support operations: accounts, security, and escalation
A guided journey, not a pile of courses

The 4-step path.

  1. 1

    IT Support Foundations

    The help desk and the basics

    View course
  2. 2

    Troubleshooting & Networking Basics

    Methodical fixes and networking

    View course
  3. 3

    IT Support Operations

    Accounts, security, ITIL basics

    View course

  4. Capstone: work an IT support queue

    A set of resolved tickets with troubleshooting notes, documentation, and an escalation plan

Every path is backed by

Hands-on labs. A final exam & capstone. A real role.

You finish with a portfolio you can show, a cumulative exam, and the skills to land the IT Support Specialist role.

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Not sure this is the one? Take the free fit and aptitude check first: twelve short questions, instant answer.